Privacy Policy
Privacy Policy – HalloW Props
Last updated: 03/10/2026
This Privacy Policy explains how HalloW Props collects, uses, stores and protects personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian data protection legislation.
This Privacy Policy applies to all websites and online sales channels operated by HalloW Props, including:
- www.hallowprops.eu (main website)
- www.hallowprops.be
- www.hallowprops.nl
- www.hallowprops.de
1. Who is responsible for your personal data?
HalloW Props is responsible for the processing of personal data collected through its websites, webshop and direct customer communications.
HalloW Props
Ad. De Spoelberchlaan 44
3150 Wespelaar
Belgium
Email: info@hallowprops.eu
2. What personal data do we collect?
Depending on how you use our website or services, we may process the following categories of personal data:
- First and last name
- Company name and company details
- VAT and/or company registration number where applicable
- Billing and shipping address
- Email address
- Phone number
- Order, quotation and invoice details
- Payment and transaction information
- Customer account information
- Communication relating to inquiries, orders, projects or support
- Information necessary for custom-made or project-based orders
When you visit our websites, certain technical information may also be processed, such as your IP address, browser type, device information, website activity and cookie preferences.
3. Why do we process your personal data?
We process personal data only where there is a valid legal basis for doing so. Depending on the situation, processing may be based on the performance of a contract, compliance with a legal obligation, your consent, or our legitimate business interests.
Personal data may be processed for the following purposes:
- Preparing quotations and responding to inquiries
- Processing and fulfilling orders
- Producing custom-made and project-specific products
- Arranging shipping, delivery or collection
- Processing payments
- Invoicing and accounting
- Providing customer service, technical support and warranty service
- Managing customer accounts
- Preventing fraud and protecting our websites and systems
- Improving our websites, products and services
- Complying with accounting, tax and other legal obligations
- Marketing and analytics where consent is required and has been provided
4. Legal bases for processing
Depending on the purpose, HalloW Props processes personal data on one or more of the following legal bases:
- Performance of a contract: when processing is necessary to prepare, process or fulfil an order, quotation or other agreement.
- Legal obligation: when information must be retained or processed to comply with Belgian accounting, tax or other legal requirements.
- Legitimate interest: where processing is reasonably necessary for customer service, fraud prevention, website security, business administration or the protection of our legal rights, provided that your rights and freedoms do not override those interests.
- Consent: where your consent is required, for example for certain analytics, marketing or tracking technologies.
5. Do we share personal data with third parties?
HalloW Props does not sell personal data.
Personal data may be shared with service providers or other parties where this is necessary for our business operations, the fulfilment of an order, or compliance with legal obligations.
These may include:
- Payment service providers
- Shipping companies and logistics partners
- Hosting and IT service providers
- Website and webshop service providers
- Accounting and administrative service providers
- Professional advisers where necessary
- Public authorities where disclosure is legally required
Where a third party processes personal data on behalf of HalloW Props, appropriate contractual and data protection safeguards are used where required.
6. International data transfers
Some service providers used by HalloW Props may process or store personal data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, appropriate safeguards are used where required by applicable data protection law, such as an adequacy decision or approved contractual safeguards.
7. How long do we keep personal data?
Personal data is not retained longer than necessary for the purpose for which it was collected, unless a longer retention period is required by law.
- Order, invoice and accounting information: retained for the period required under applicable Belgian accounting and tax legislation.
- Customer account information: retained while the account remains active and thereafter only where necessary for legal, administrative or security purposes.
- Quotation and project information: retained for as long as reasonably necessary for the project, customer relationship and possible follow-up.
- Customer service and support communications: retained for as long as reasonably necessary to provide support and protect the legitimate interests of both the customer and HalloW Props.
- Cookie and analytics information: retained according to the applicable cookie settings and retention periods.
8. Data security
HalloW Props takes appropriate technical and organizational measures to protect personal data against unauthorized access, accidental loss, alteration, disclosure or misuse.
Access to personal data is limited to persons and service providers who require access for legitimate business or legal purposes.
9. Cookies and similar technologies
Our websites use cookies and similar technologies for essential website functionality and, where applicable, analytics and marketing purposes.
Non-essential cookies are only used where the required consent has been obtained. You can accept, reject or manage non-essential cookies through the cookie settings available on our website.
More information is available in our separate Cookie Policy.
10. Your rights under the GDPR
Subject to the conditions and limitations provided by applicable data protection law, you may have the following rights:
- The right to receive information about the processing of your personal data
- The right to access your personal data
- The right to correct inaccurate or incomplete personal data
- The right to request deletion of personal data where applicable
- The right to restrict processing in certain circumstances
- The right to object to certain processing
- The right to data portability where applicable
- The right to withdraw consent at any time where processing is based on consent
- Rights relating to certain automated decision-making and profiling where applicable
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Certain rights are not absolute. For example, information may need to be retained where this is required by law or necessary for the establishment, exercise or defence of legal claims.
11. Exercising your rights
Requests concerning your personal data or the exercise of your GDPR rights can be sent to:
📧 info@hallowprops.eu
We may request reasonable information to verify your identity before processing a request.
Requests will be handled without undue delay and within the time limits required by applicable data protection legislation.
12. Right to lodge a complaint
If you believe that your personal data has not been processed in accordance with applicable data protection law, you have the right to lodge a complaint with a competent data protection supervisory authority.
As HalloW Props is established in Belgium, you may contact the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données).
13. Changes to this Privacy Policy
HalloW Props may update this Privacy Policy when necessary, for example following changes to our services, website functionality or applicable legislation.
Any updated version will be published on our website together with its revision date. Changes do not retroactively alter the legal basis or conditions applicable to processing that has already taken place.
14. Contact
If you have any questions regarding this Privacy Policy or how HalloW Props processes personal data, please contact:
HalloW Props
Ad. De Spoelberchlaan 44
3150 Wespelaar
Belgium
📧 info@hallowprops.eu
